CHECK-IN TIME AND EARLY CHECK-IN?

Our standard check in time is 3 PM. We try our best effort to make the rooms ready before 3:00 PM, however we can't guarantee the availability prior to our standard check-in time of 3:00 PM. We would be happy to offer an early check-in if the availability allows us to offer the same. Please contact our reception to request for early check-in. Our reception timings are from 9 AM to 9 PM each day. We would require a valid photo ID and the credit card used to pay for the reservation at the time of check in. 

CANCELATION & NO-SHOW POLICY

For reservations booked through our website, please contact our hotel reception to modify/cancel your reservation via email - hitreception@gmail.com. We are, however, unable to modify/cancel reservations booked through a third-party website. We recommend contacting the customer service where you made the booking initially. 

Unless otherwise stated, the standard cancellation policy is 48 hours prior to the day of your arrival. If you cancel after the free cancellation period, the full amount of accommodation fee will be charged. All non-refundable bookings cannot be modified or cancelled, and the entire booking fee will be charged after the booking is confirmed with no refund or modification.

If you have made your booking on a non-refundable rate, then full charges on the booking will apply as a No-Show fee in case you do not arrive at the hostel. In case of a refundable booking, the first night of accommodation fee will apply as a no-show fee only if the hostel reception is informed that you will not be arriving. If the reception is not informed, then the booking will still be kept active, and you may be charged accommodation fees for the following nights.

BOOKING GUARANTEE

At the time of booking, a valid credit card will be required to secure the reservation. If you have booked a room that offers a free cancellation, then the Hostel will take a pre-authorisation of one dollar at the time of making the booking. The credit card will be charged at the time of making a booking if the booking is non-refundable.

CREDIT CARD SURCHARGE

A surcharge of 3.5% is applicable on all credit card transactions.

EARLY DEPARTURE

Guests who have checked-in and are seeking an early departure from their booking will need to advise the hotel by 3 PM, 24 hours in advance in order to avoid paying the full room rate for that night. However, in case of non - refundable reservations, no refund will be offered if you decide to depart earlier than confirmed on your booking.

SMOKING POLICY

The Hostel is 100% non-smoking including all rooms and public areas. A cleaning fee will apply if there is evidence of smoking in the rooms or public areas (NZ$ 1500 max).

LOST AND FOUND POLICY

The HIT Hostel will store your personal belongings left in your room for the maximum duration of 10 days after you have checked out from the hostel. The hostel reception staff will make genuine attempts to contact you to inform you about the lost and found item after your departure and options to have it returned back to you. All postage/courier charges incurred for the return of the items will be billed to the guest. In case we do not hear back from you, the item will be disposed of after 10 days.

ROOM DAMAGE, THEFT, AND CLEANING POLICY

Guests that depart leaving their room in an unpardonable state that requires excessive cleaning and extra time will incur additional cleaning charges. This will be processed against their nominated card used to guarantee / to pay for room charges. The damage recovery fee will include labour and materials. Any items taken from the room on departure will also be on-charged at the cost of replacement. This shall be informed to you via email. 

SECURITY POLICY

HIT Hostel reserves the right to enter any guest room in the best interest of the security and/or safety of its guests and employees. The Hostel may evict a guest without warning or refund of their stay due to demonstration of, but not limited to the following: Intoxication, antisocial behaviour, physical or verbal abuse to staff and other guests, wilful damage to the room, hotel, and its contents, excessive noise, ignoring the advice or requests of The HIT Hostel staff, smoking in the hotel, use of illegal substance inside the hostel or exceeding the maximum number of guests in the room at any time.